Rubine Hob

I know its been a long time since I blogged.
Today I am on Sick Leave. Since taking on the supervisory role a year ago, my health has been deteriorating.  I am constantly unwell but I brace myself and still go to work. You'll be surprised, this is my very first Sick Leave of the year and we about the end of the year already.

So my Rubine Hob was installed last year when I changed the kitchen cabinet.  I actually bought that hob and hood as part of the package.

After almost a year, I noticed that the burner (smaller one has turn color). The problem was the black coating has become powdery and coming off when you wipe it and you can now see the golden color base. The golden color base which I suspect its copper.

So I decided to call the customer service but the lady who picked up the call was so unhelpful. just gave me the technician no.  As you know, most of the technician speak Chinese and my Chinese is horrid. So the lady assured me that he can speak English.
So i call the technician.

Here's my conversation

Me: Hello so and so?
Tech: Yes.
Me: Cust. Serv. gave me your number to call and ask.  My burner only after 1 year use now the black color coating came out. Is that normal ( there i am trying to use very basic English and speaking slowly. I usually speak very fast!) 
Tech: Where you stay?
Me: at around XXXXXX
Tech: If the board no problem then ok one.  Lei Hai Thong yan rite (You are chinese rite)
Me: Ya but hokkien lang.
Tech : Speaking in Canto -  ( i translate what i understood here).  If you board ok, no black2 then ok. No problem. (he actually used the word "board" even while speaking in canto)
Me: What if later i want to replace
Tech: No need, after long long use, the color still change one. you board behind no black2 is ok.   Fire ok, no problem
Me: Oh ok. so spoilt only change? 
Tech: Ya!

After I hung up i was still trying to figure out what is board.
After I kept thinking about it for awhile then it strike me.  HE MEANT POT!!!!! not BOARD!!!!
ALAMAK~~~~
Faints.....